Today I chose 5 people. I hopefully made 5 people’s wishes come true, I made them feel selected and validated, I put my trust in them. I believe these folks presented themselves honestly, that their intent was true and that they will excel in the job I provide. They put their trust in our company and in me. I need to deliver on my commitment to them, give as much as I will demand or take from them in service and remember the human being I connected with and hired.
I work in Customer Service. Hiring is an ongoing event for me in my company. I’d like to think the people I hire are professionals in Customer Service, those who choose to work in this field and excel at their trade. I hired 5 people today and changed their lives. Hiring as well as terminating are the biggest decisions I make in my job. Both have a lasting impact on the entire organization.
Hiring the wrong person is like introducing a virus into my current team. I am really the only one who can correct my mistake. I owe as much or more to my current team when I bring in a new employee. They are depending on me, their futures with these folks helplessly in my control.
I remember the feeling of being selected out of a pool of candidates. I remember wanting my new job and feeling like it was mine before my employer may have realized. I love the day of decision and when I get to make the job offers. In my office it is the legacy I will leave as well as the people I will work with next week.
Here’s to being selected. Cheers